Your broadband questions answered
We know that there’s an awful lot of jargon in the broadband world with plenty of frequently asked questions. Here are the ones we see most often.
We know that there’s an awful lot of jargon in the broadband world with plenty of frequently asked questions. Here are the ones we see most often.
Broadband refers to high-speed internet access that’s always on and faster than traditional dial-up internet. It allows for quick data transmission and can handle multiple online activities simultaneously.
The Internet is the global network of connected computers, while broadband is a high-speed method of connecting to the Internet. All broadband deals are an internet connection, but not all internet connections are broadband (e.g., old dial-up connections).
No, they’re not the same. Broadband is the internet connection coming into your home, while Wi-Fi is a wireless technology that distributes that connection to your devices around the home without cables.
You need an internet connection (like broadband) to access the internet. Wi-Fi is optional but very common, as it allows you to connect devices wirelessly to your broadband connection.
Technically, you can set up a Wi-Fi network without broadband, but it won’t provide internet access. For internet access via Wi-Fi, you need a broadband connection.
Broadband itself isn’t Wi-Fi, but most broadband routers include Wi-Fi capability, allowing you to create a wireless network in your home.
You should get broadband for internet access. Most broadband services come with a Wi-Fi-enabled router, giving you both broadband and Wi-Fi.
The “best” broadband depends on your specific needs, location, and budget. Top-rated providers often include Virgin Media for speed, BT for reliability, and Sky for bundled services. Always check availability and reviews for your specific area.
Providers like Plusnet and TalkTalk often offer some of the cheapest deals. However, prices change frequently, so it’s best to use comparison sites for current offers.
As of 2024, the average cost is around £25-£35 per month for standard broadband. Fibre broadband can range from £25-£60+ depending on speed and provider.
For mobile networks, EE often ranks highest for 4G/5G coverage and speed. For fixed broadband, it varies by location, but Virgin Media and BT are often top-rated for speed and reliability respectively.
No, they don’t. Virgin Media uses its own cable network, while BT uses the Openreach network, which is also used by many other providers like Sky and TalkTalk.
Most broadband connects via:
For most fibre installations (Fibre-to-the-Cabinet), no digging is required. For full fibre (FTTP), some minor digging might be needed, but providers try to use existing ducts and poles where possible.
Typically, it takes 10-14 days from ordering to installation. If you already have a phone line or fibre optic wiring, it might be quicker. For new line installations or full fibre, it could take longer.
Many broadband services do use phone lines, including ADSL and some fibre services. However, cable broadband (like Virgin Media) and full fibre broadband don’t require a traditional phone line.
Yes, you need a router to use broadband. The router connects your home network to the internet and usually provides Wi-Fi as well.aditional phone line.
Full fibre (FTTP) generally offers the fastest and most reliable connection. However, the best type for you depends on availability in your area and your specific needs.
Consider these factors:
Yes, you can. Options include:
Yes, to use the ‘smart’ features of a smart TV, you need an internet connection. This is typically provided by a broadband connection.
It can be cheaper to bundle broadband and TV, especially if you want premium TV channels. However, always compare the bundle price against getting services separately to ensure it’s the best deal for you.
Truly free home internet is rare. However, you can find free Wi-Fi in many public places like libraries, cafes, and some city centres.
You can access free Wi-Fi in:
Note that these are public networks and may not be secure for sensitive activities.